:root {
  --bg: #ffffff;
  --bg-panel: #ffffff;
  --bg-panel-2: #f6f9fc;
  --border: #c7d2e0;
  --text: #111111;
  --text-dim: #44536c;
  --accent: #004080;
  --accent-2: #2f6db5;
  --warn: #b45309;
  --danger: #b91c1c;
  --ok: #166534;
  --radius: 10px;
  font-synthesis: none;
}
* { box-sizing: border-box; }
body {
  margin: 0;
  background: radial-gradient(1200px 600px at 80% -10%, #eef3f9 0%, var(--bg) 55%);
  color: var(--text);
  font-family: "Inter", "SF Pro Display", -apple-system, "Segoe UI", Roboto, sans-serif;
  font-size: 14px; height: 100vh; display: flex; flex-direction: column; overflow: hidden;
}
.topbar {
  display: flex; justify-content: space-between; align-items: center;
  padding: 12px 20px; border-bottom: 1px solid var(--border);
  background: rgba(255, 255, 255, 0.92);
}
.brand { display: flex; gap: 12px; align-items: center; }
.logo {
  width: 38px; height: 38px; border-radius: 9px;
  background: linear-gradient(135deg, var(--accent) 0%, var(--accent-2) 100%);
  display: grid; place-items: center; font-weight: 800; color: #ffffff;
}
.brand-title { font-weight: 700; letter-spacing: 0.2px; }
.brand-sub { color: var(--text-dim); font-size: 12px; }
.topbar-right { display: flex; gap: 10px; align-items: center; }
.badge {
  border: 1px solid var(--border); border-radius: 999px; padding: 4px 12px;
  font-size: 12px; color: var(--text-dim); background: var(--bg-panel);
}
.badge.llm-on { color: var(--ok); border-color: #166534; background: #ecfdf3; }
.badge.llm-off { color: var(--warn); border-color: #b45309; background: #fffbeb; }
.badge-vertical { color: var(--accent); }
.scenarios {
  display: flex; gap: 8px; align-items: center; flex-wrap: wrap;
  padding: 10px 20px; border-bottom: 1px solid var(--border);
  background: rgba(246, 249, 252, 0.8);
}
.scenarios-label { color: var(--text-dim); font-size: 11px; letter-spacing: 1px; margin-right: 4px; }
.scenario-chip {
  border: 1px solid var(--border); background: var(--bg-panel-2); color: var(--text);
  border-radius: 999px; padding: 6px 14px; cursor: pointer; font-size: 12.5px;
  transition: border-color .15s, transform .1s;
}
.scenario-chip:hover { border-color: var(--accent); transform: translateY(-1px); }
.scenario-chip.sim { border-style: dashed; color: var(--warn); }
.grid {
  flex: 1; display: grid; gap: 14px; padding: 14px 20px; min-height: 0;
  grid-template-columns: minmax(360px, 1.15fr) minmax(360px, 1fr) minmax(340px, 1fr);
}
.right-col { display: grid; grid-template-rows: 1fr auto; gap: 14px; min-height: 0; }
.panel {
  background: var(--bg-panel); border: 1px solid var(--border);
  border-radius: var(--radius); display: flex; flex-direction: column; min-height: 0; overflow: hidden;
}
.panel-title {
  padding: 10px 14px; border-bottom: 1px solid var(--border);
  display: flex; justify-content: space-between; align-items: center; gap: 8px;
  font-weight: 650; font-size: 13px; letter-spacing: .3px;
}
.hint { color: var(--text-dim); font-weight: 400; font-size: 11.5px; }
.chat-messages { flex: 1; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 10px; }
.msg { max-width: 88%; padding: 9px 12px; border-radius: 10px; line-height: 1.45; white-space: pre-wrap; }
.msg.user { align-self: flex-end; background: #e3eefb; border: 1px solid #b8d0ea; color: #0c1420; }
.msg.agent { align-self: flex-start; background: #ffffff; border: 1px solid var(--border); color: #0c1420; }
.msg.system { align-self: center; background: #f6f9fc; border: 1px dashed var(--border); color: var(--text-dim); font-size: 12.5px; }
.msg .meta { display: block; margin-top: 6px; font-size: 11px; color: var(--text-dim); }
.chat-input { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--border); }
.chat-input input {
  flex: 1; background: var(--bg-panel-2); border: 1px solid var(--border);
  color: var(--text); border-radius: 8px; padding: 10px 12px; font-size: 13.5px; outline: none;
}
.chat-input input:focus { border-color: var(--accent); }
.btn { border-radius: 8px; border: 1px solid var(--border); padding: 9px 16px; cursor: pointer; font-weight: 600; font-size: 13px; }
.btn-primary { background: linear-gradient(135deg, var(--accent), var(--accent-2)); color: #ffffff; border: none; }
.btn-ghost { background: transparent; color: var(--text-dim); }
.btn-ghost:hover { color: var(--text); border-color: var(--accent); }
.btn:disabled { opacity: .5; cursor: default; }

/* ---------- activity timeline ---------- */
.activity-list { flex: 1; overflow-y: auto; padding: 10px 14px; display: flex; flex-direction: column; gap: 6px; }
.event { display: grid; grid-template-columns: 64px 12px 1fr; gap: 8px; align-items: start; padding: 6px 4px; border-bottom: 1px solid #e3e9f2; }
.event time { color: var(--text-dim); font-size: 11px; font-variant-numeric: tabular-nums; padding-top: 2px; }
.event .dot { width: 9px; height: 9px; border-radius: 50%; margin-top: 4px; background: var(--text-dim); }
.event .body { font-size: 12.5px; line-height: 1.4; }
.event .etype { color: var(--text-dim); font-size: 11px; }
.dot.success { background: var(--ok); } .dot.failure { background: var(--danger); }
.dot.warning { background: var(--warn); } .dot.info { background: var(--accent-2); }
.dot.requires_approval { background: var(--warn); box-shadow: 0 0 6px var(--warn); }
.event.flash { animation: flash 1.2s ease-out; }
@keyframes flash { from { background: rgba(45, 212, 191, .18); } to { background: transparent; } }

/* ---------- ops panels ---------- */
.tabs { display: flex; gap: 4px; }
.tab { background: transparent; border: none; color: var(--text-dim); padding: 4px 10px; border-radius: 6px; cursor: pointer; font-size: 12px; }
.tab.active { background: var(--bg-panel-2); color: var(--accent); }
.ops-body { flex: 1; overflow-y: auto; padding: 12px 14px; font-size: 12.5px; }
.kpi-row { display: flex; gap: 10px; margin-bottom: 12px; }
.kpi { flex: 1; background: var(--bg-panel-2); border: 1px solid var(--border); border-radius: 8px; padding: 10px; }
.kpi .num { font-size: 20px; font-weight: 700; }
.kpi .lbl { color: var(--text-dim); font-size: 11px; }
table.ops { width: 100%; border-collapse: collapse; }
table.ops th { text-align: left; color: var(--text-dim); font-weight: 500; font-size: 11px; padding: 4px 6px; border-bottom: 1px solid var(--border); }
table.ops td { padding: 5px 6px; border-bottom: 1px solid #e3e9f2; }
.pill { border-radius: 999px; padding: 1px 8px; font-size: 10.5px; font-weight: 650; }
.pill.CRITICAL, .pill.HIGH { background: #fde2e2; color: #b91c1c; }
.pill.MEDIUM { background: #fef3c7; color: #b45309; }
.pill.LOW { background: #e7f6ec; color: #166534; }
.pill.open, .pill.pending { background: #e3eefb; color: #004080; }
.pill.in_progress { background: #fef3c7; color: #b45309; }
.pill.escalated { background: #fde2e2; color: #b91c1c; }
.pill.resolved, .pill.completed { background: #e7f6ec; color: #166534; }
.pill.occupied { background: #e3eefb; color: #004080; }
.pill.vacant_clean { background: #e7f6ec; color: #166534; }
.pill.vacant_dirty { background: #fef3c7; color: #b45309; }
.pill.maintenance { background: #fde2e2; color: #b91c1c; }
.pill.faulty { background: #fde2e2; color: #b91c1c; }
.pill.ok { background: #e7f6ec; color: #166534; }

/* ---------- escalations ---------- */
.esc-body { padding: 10px 14px; max-height: 260px; overflow-y: auto; display: flex; flex-direction: column; gap: 8px; }
.esc-card { border: 1px solid var(--border); border-left: 3px solid var(--warn); border-radius: 8px; padding: 8px 10px; background: #fffaf0; font-size: 12.5px; }
.esc-card .row { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin-top: 6px; }
.esc-card small { color: var(--text-dim); display: block; margin-top: 2px; }
.esc-card .btn { padding: 4px 10px; font-size: 11.5px; }
.esc-empty { color: var(--text-dim); font-size: 12.5px; padding: 6px 0; }

.footer { padding: 8px 20px; border-top: 1px solid var(--border); color: var(--text-dim); font-size: 11.5px; }

/* ---------- vertical selector ---------- */
.verticals-bar {
  display: flex; justify-content: space-between; align-items: center; gap: 18px;
  padding: 12px 20px; border-bottom: 1px solid var(--border);
  background: linear-gradient(90deg, rgba(0, 64, 128, 0.06), rgba(47, 109, 181, 0.04));
}
.verticals-intro { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.vertical-chips { display: flex; gap: 8px; flex-wrap: wrap; }
.vertical-chip {
  border: 1px solid var(--border); background: var(--bg-panel); color: var(--text);
  border-radius: 10px; padding: 8px 16px; cursor: pointer; font-size: 13px; font-weight: 600;
  transition: border-color .15s, background .15s, transform .1s;
}
.vertical-chip:hover { border-color: var(--accent-2); transform: translateY(-1px); }
.vertical-chip.active {
  border-color: var(--accent); color: var(--accent);
  background: #e3eefb;
  box-shadow: 0 0 0 1px var(--accent) inset;
}
.vertical-desc {
  color: var(--text-dim); font-size: 12px; line-height: 1.45; max-width: 52%;
  border-left: 2px solid var(--accent); padding-left: 12px;
}
@media (max-width: 1180px) {
  .verticals-bar { flex-direction: column; align-items: flex-start; }
  .vertical-desc { max-width: 100%; }
}
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-thumb { background: #c7d2e0; border-radius: 4px; }
@media (max-width: 1180px) {
  body { overflow: auto; height: auto; }
  .grid { grid-template-columns: 1fr; }
  .panel { min-height: 340px; }
}